Your visit to kristalini.com and your access to this website and its services are governed by the following conditions. By accessing and using kristalini.com you agree to comply with all of the terms and conditions hereof.
Any person(s) who purchase from or visit the kristalini.com website accepts and agrees to these conditions.
Join KRISTALINI mailing list which will let get discounts from your first purchase.
Furthermore Join our prestige memebers clud which let’s you benefit from additional discounts offers.
If you are an organization, a business firm or any association we offer you to join a special program which let’s you get significant reduced prices as you are enjoying special buying group iscount rates.
For further information contact us at [email protected]
If you intend to purchase a KRISTALINI item as a gift item, please e-mail us with the necessary details to [email protected] we will provide you and your recipient with a gift notification informing them that a KRISTALINI personalized Gift is on its way.
please let us know if you would like us to include a personal note to your recipient.
We accept all major credit cards using safe circuits and certificates. Our certifications are verified.
WE OFFER UP TO 36 MONTHES PAYMENTS INSTALMENTS, first 12 month’s are free of any financing charges, over 12 month’s there will be charges according to our bank rates and policies. Please contact us at [email protected] to learn more and recieve additional information regarding our suggested financing program.
The payment methods among which you can choose at the checkout are all other major credit cards as indicated.
ORDER & SHIPPING
All jewelry items are made to order and may take up to 3 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.
We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
If you can’t find something on our website, please contact us at [email protected]
Jewelry and Watch items are delivered Worldwide within 21-28 Business Days or earlier.
Depanding on your counrty location, ordered items can also be picked up at the KRISTALINI BOUTIQUE store, please contact us at [email protected] to find out about Boutique locations.
Please note, on certain tailored made or special request custom made items it might take additional time, of which we will advise you regarding these specific items accordingly.
Once a shipment is sent you will recieve an e-mail from the KRISTALINI team with the shipment invoice copy along with a shipment courier tracking number.
All shipping through DHL and FEDEX, all packages are insured at their full value to protect your merchandise.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return for exchange the taxes, duties and shipping fees will not be refunded.
Also please note that we are not responsible for any delay of a shipment as a result of custom regulations at your specific country importation policy.
Please follow the instructions below to care for your KRISTALINI Jewelry so it will retain its shine and sparkle.
When you are not wearing your jewelry we recommend storing it in its original gift box.
Try to avoid wearing your jewelry while showering, swimming, washing dishes,applying perfume,engaging in sports or working out.
After wearing your jewelry we recommend wiping them with a non-abrasive jewelry polishing cloth to remove dirt and tarnish.
Enjoy your new KRISTALINI Jewel or Watch item and keep it ever sparkling.
RETURNS & EXCHANGES
We are confident that you will be happy with your KRISTALINI purchase.
But If you are not 100% satisfied you may return the item to us up to 14 days from the receiving date of your purchase for a store credit only.
If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a store credit.
This does not apply to any customized, personalized or engraved pieces, as those cannot be returned. Please email us at [email protected] to inform us of the return, as well as the reason for your return.
To be eligible for a return, your item must be unused, unworn and in the same condition you received it, It must also be returned in it’s original packaging.
Once your return is received and inspected by us, we will send e-mail you notified that we have received your returned item.
We will also notify you of the approval or rejection of your exchange refund, If you are approved then your store credit will be processed, and a confirmation of a store credit will automatically be applied to you.
Please note we are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return for exchange the taxes, duties and shipping fees will not be refunded.
Kind Regards Kristalini Team