All jewelry items are made to order and may take up to 3 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

If you can’t find something on our website, please contact us at

Jewelry and Watch items are delivered Worldwide within 21-28 Business Days or earlier.

Depanding on your counrty location, ordered items can also be picked up at the KRISTALINI BOUTIQUE store, please contact us at to find out about Boutique locations.

Please note, on certain tailored made or special request custom made items it might take additional time, of which we will advise you regarding these specific items accordingly.

Once a shipment is sent you will recieve an e-mail from the KRISTALINI team with the shipment invoice copy along with a shipment courier tracking number.
All shipping through DHL and FEDEX, all packages are insured at their full value to protect your merchandise.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return for exchange the taxes, duties and shipping fees will not be refunded.

Also please note that we are not responsible for any delay of a shipment as a result of custom regulations at your specific country importation policy.